Distributed in the UK by Benjamin Moore UK Ltd
formerly Shaw Paints Ltd
Be Inspired Explore Colour Find Products Stores About Us Contact Us Shopping Basket My Account My Favourites
Be Inspired Explore Colour Find Products Stores About Us
» Home
» Shopping Basket
» Returns Policy


Returns Policy

Our Returns Policy forms part of our Terms and Conditions of Sale and should be read in conjunction with that document. We reserve the right to change this Returns Policy at any time.

Custom-mixed paint colours

All our coloured paints are bespoke products, custom-mixed to your requirements. As such orders can not be cancelled and are exempt from cancellation law. We are also unable to accept returns of custom-mixed coloured paints, except in such case as the product is found to be faulty, please consult the faulty items section below.

Please review our colour accuracy statement.

Please also carefully note application and site conditions advice on the Technical Datasheet which is available for each product under the relevant section of benjaminmoorepaint.co.uk.

Please see below for our Policy regarding damaged or incorrect orders.

Ready-mixed white paints, primers, painting accessories and Peel and Stick samples

If you are a customer based in the EU, you have certain rights under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs).

You have the right to return or exchange any unopened white paints, primers and/or painting accessories, provided that you give us written notice any time after your order has been placed up until 7 working days from the day after you took delivery of your order.

You must notify our customer service team in writing of your wish to return or exchange your order by writing to us at our postal address or emailing orders@shawpaints.co.uk.

Upon receipt of your written notice, one of our customer service team will contact you to confirm the return/exchange, return delivery arrangements and any refund due.

All items must be returned sealed and in their original, unused, condition.

Please note that you must cover the cost of the return shipment, unless the item is incorrect or faulty, see below. Failure to do so will result in return shipment costs being deducted prior to any refund being issued.

We strongly recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for any damage to them until we receive them. We also recommend that you use a secure and tracked shipper and that you retain proof of sending, in case of a dispute.

Refunds will be issued less a 5% handling charge, unless the items are incorrect or faulty and excluding shipping costs, within 30 days of receiving your notice of cancellation.

Damaged or incorrect orders

Please check your order carefully immediately upon taking delivery of your order.

Denting to metal tins and minor leaks can occur during transit and these do not constitute a damaged/ faulty product. We do not offer refunds for dented tins nor for minor leaks, which do not materially affect the performance of the product.

You must advise us in writing to our postal address or by email to orders@shawpaints.co.uk of any damages or incorrect items on the day your delivery is received. Failure to do so will mean we will deem your order to have been delivered correctly and you will have waived all rights to claim for replacement or credit. Please ensure you quote your full order number in your correspondence.

We advise that you retain all packaging in case your items need to be returned.

Please note that if any items are delivered, at your request, to an alternate location or left without signature, it is still your responsibility to ensure goods have been delivered correctly and that you have notified us of any problems on the day of delivery as stated above.

Credit for items will be issued within 30 days once the claim has been validated and the items have been returned for inspection.

Replacement items should be reordered on the online store in the usual way.

Faulty items

We will replace or credit any goods found to be faulty provided you have notified us in writing to our postal address or emailing orders@shawpaints.co.uk within 7 working days of taking delivery of your order.

Please note our colour accuracy statement. Colours will be deemed unacceptable if they vary from a correctly mixed paint of the same product, but not if they vary from the colour swatch, colour card, colour sample product or the same colour in an alternate product.

Please also carefully note application and site conditions advice on the Technical Datasheet which can be found on the relevant section of benjaminmoorepaint.co.uk. We can not accept responsibility for faults arising from the incorrect application or site conditions.

You will be required to return the faulty product at your own expense to our warehouse. The item(s) will be inspected and if necessary sent away for analysis.

If the product is deemed to be of unacceptable standard, we will offer you a replacement or refund. Credit for items will be issued within 30 days once the claim has been validated.

Sign up for news and offers
Follow us on
Renovation and Home Design
Benjamin Moore, the triangle "M" symbol, Aura, Regal Select, Natura, Green Promise and Gennex are all trademarks of Benjamin Moore & Co.

© 2015 - 2022: All design, text, images and the selection, alteration and arrangement of those elements are the copyright of Benjamin Moore UK Ltd or mentioned third parties, reproduced with their permission.
By clicking "Accept All Cookies", you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookie Settings
Accept All Cookies
Privacy Preferences
When you visit our website, we may store or retrieve information on your browser in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you. You can choose not to allow some types of cookies below.

For more detailed information about the cookies we use, see our Privacy Policy.

Necessary cookies
These cookies enable our website to function properly. You can disable these cookies in your browser but this may result in our site not functioning correctly.

Analytics cookies
These cookies enable us to track the number of visitors to our website and traffic sources. They help us to improve our website by tracking which pages are the most and least popular and how visitors move around our site. The information these cookies collect is anonymous.
Save & Close